Refund & Cancellation Policy

You can cancel at any time from Billing → Manage subscription. Cancellation takes effect at the end of the billing period you have already paid for; you keep full access until then and are not charged again.

Because the subscription is billed monthly in advance, we do not issue partial refunds for the remainder of a billing period after you cancel. The free trial carries no charge and therefore nothing to refund.

• duplicate or erroneous charges caused by us or by a billing error;
• a renewal charged after you cancelled through the billing portal before the renewal date;
• a prolonged outage of the Service on our side that prevented you from uploading for most of a billing period.

Document rejections or delays caused by the carrier, by incorrect or incomplete documents, by an inactive carrier API project, or by customs authorities are outside the Service's control and are not grounds for a refund.

Email support@etdport.com from your account email within 14 days of the charge, including the invoice number from the billing portal. Approved refunds are returned to the original payment method; banks typically post them within 5–10 business days.